Frequently Asked Questions

Yes! We ship to all provinces across Canada as well as the United States. For full rates, delivery windows, and carrier details, take a look at our complete Shipping Policy.

We offer free standard shipping on orders over $75 CAD within Canada and over $55 USD in the US. If your order doesn't meet the threshold, shipping starts at $9.99 CAD for most Canadian provinces. Full pricing by region is listed on our Shipping Policy page.

Within Canada, standard shipping typically takes 2 to 5 business days, with express delivery in 2 to 3 business days. For US orders, standard shipping takes 7 to 12 business days due to cross-border processing, while express shipping arrives in 2 to 3 business days. Please note delivery times reflect business days only and exclude weekends and holidays.

No, My Royal Musk currently ships only in Canada and US. For more details read our shipping policy.

We accept American Express, Visa, Mastercard, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, and PayPal, so you can check out however works best for you.

You will receive an email with your tracking number at the email address you used to place the order.

We accept returns within 14 days of delivery, as long as the item is unused, unopened, and in its original packaging. Once a fragrance has been opened, it's unfortunately not eligible for return. For the complete details on eligibility, return shipping fees, and refund timelines, please read our full Refund Policy.

We're sorry to hear that! Just reach out to us in writing within 24 hours of confirmed delivery with photos of the product, packaging, and shipping box, and we'll take care of it from there. Claims submitted after 24 hours can't be accepted, so don't wait to reach out. Full details are in our Refund Policy.

Absolutely. Every fragrance we sell is 100% authentic and sourced through authorized distributors and reputable wholesalers, many of them directly from the UAE. We never sell counterfeit or knock-off products, and authenticity is something we stand firmly behind.

All our products are 100% original, brand-name fragrances, never "inspired by" or dupe versions. Authenticity is at the core of what we do, and every bottle you receive is the real deal.

Keep your bottle in a cool, dark place away from sunlight and humidity (skip the bathroom!), and make sure the cap is tightly closed after each use.

Yes, our warehouse is located at 1645 Warden Ave, Unit 101, Scarborough, ON M1R 5B3, Canada. You can find our full hours of operation on our Warehouse Location page.

We're just an email or call away! Reach us at hello@myroyalmusk.com or (647) 678-6875, or visit our Contact Us page and we'll get back to you as soon as we can.